Refund Policy

Transparent refund policies to ensure your satisfaction

Overview

At OpenReferenceOutlet, we recognize that plans may change, and we are committed to maintaining clear and equitable refund procedures. This policy details the instances when refunds may be granted for our yacht charter services.

Before you book a charter, please review this policy thoroughly. By reserving a charter with OpenReferenceOutlet, you are consenting to these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Ahead of Charter

100% Refund

Eligible for: Complete refund except for service charges

Refund Timing: Within 5–7 working days

Service Charge: €50 for credit card payments

Requirements: Must submit a written cancellation request by email or phone

24-72 Hours Prior to Charter

50% Refund

Eligible for: Half the total price of the charter

Refund Timing: 7–10 working days

Service Charge: €25 deducted from your reimbursement

Qualifications: Must have an acceptable reason; subject to administrative costs

Less than 24 Hours Before Charter

No Refund

Qualified for: No eligibility for refund

Exception: Situations of urgency will be reviewed on a case-by-case basis

Alternative: Possibility of a charter credit at the discretion of the management

Criteria: Documentation must be provided in cases of emergency

Weather-Related Cancellations

Our Commitment to Safe Weather Conditions

We prioritize your safety. If our qualified captain deems weather conditions to be hazardous for sailing, we provide multiple alternatives:

  • Complete Refund: If rescheduling isn't possible, a full refund will be provided
  • Rescheduling: We will offer a new date for your charter with no additional fees
  • Charter Credit: A voucher valid for one year from the original booking date

Procedure for Evaluating Weather Conditions

The assessment of weather threats involves:

  • Evaluating wind force and trajectories
  • Examining wave sizes and ocean state
  • Assessing visibility and forecasted precipitation
  • Monitoring Coast Guard bulletins and alerts
  • The safety judgement from a professional captain

Decision Time: Calls regarding weather cancellations are made at the latest 4 hours before the charter departs.

Medical Emergency Refunds

Scenarios of Urgency

We understand unforeseen medical situations arise. Special refund considerations may apply to:

  • Immediate illness or physical harm that leads to hospitalization
  • A family member's passing
  • Unanticipated military orders or recalls
  • Requiring court appearance or jury service
  • Natural disasters impacting journey plans

Necessary Proof

In order to manage requests for emergency refunds, please supply:

  • A doctor's note or hospital records
  • A death certificate where necessary
  • Formal military directives
  • Official court notices or jury summons
  • Government travel warnings or disaster declarations

Handling Time: Emergency reimbursements are dealt with in 3 to 5 business days once proper documentation has been provided.

Operational Cancellations

Technical Difficulties

If a mechanical malfunction occurs that can't be promptly fixed:

  • Replacement Vessel: We endeavor to supply an equivalent replacement
  • Full Refund: Offered if no comparable vessel is available
  • Partial Refund: If the alternative choice has a value adjustment
  • Compensation: We may provide additional reparation for the trouble caused

Lack of Crew Availability

In the unlikely event that a certified crew is not available:

  • We will try to arrange a stand-in crew when possible
  • Full refund if no replacement crew can be found
  • Options to reschedule at no extra charges

Refund Procedures

Refund Methods

Refunds will be credited back to the payment method originally used for the booking:

  • Credit Cards: Typically within 5-7 business days
  • Bank Transfers: Typically within 7-10 business days
  • Cash/Cheque: Typically within 3-5 business days

Handling Fees

Credit Card Transactions

€50 charge for cancellations processed more than 72 hours before

Reimbursement via Bank Transfer

€25 charge applicable to all bank transfer refunds

International Transaction Processing

Extra fees might be imposed for international transactions

Charter Credits

Credit Availability

In some situations, instead of a refund, you may receive a charter credit:

  • Last-minute cancellations (under 24 hours notice)
  • If the charter is canceled due to weather
  • If you choose to reschedule
  • Unforeseen operational changes

Credit Terms

  • Validity Period: One year from the date of issue
  • Transferability: Not transferable to others
  • Charter's Value: Entire value of the originally booked charter
  • Application: Applicable toward any available charter dates
  • Expiration: Credits must be used within one year, no extensions

Refunds for Partial Services Rendered

Service Disruptions

In the event that your charter is disrupted or cut short for reasons we control:

  • A refund proportionate to the unused portion
  • Credit towards another charter of equivalent value
  • Complementary offerings or upgrades as compensation

Guest Implications

If a charter is ended earlier due to guest actions or disregarding safety guidelines:

  • No refund for the remaining time
  • Payment in full is still mandatory
  • Extra fees might be imposed

Methods for Dispute Resolution

If you're unsatisfied with a refund verdict, you have the option to:

  • Seek a reassessment from our management committee
  • Deliver further documentation or clarification
  • Turn to consumer protection organizations for assistance
  • Look into legal options within the scope of current legislation

Process for Refund Requests

Initial Step: Establish Communication

Start your refund application with any of the following methods:

Subsequent Step: Submission of Details

Your request should contain:

  • Confirmation code of the booking
  • Scheduled date and time of the charter
  • Reason for calling off the charter
  • Any supporting files (if necessary)
  • How you prefer to be refunded

Final Step: Review and Refund Execution

Our staff will acknowledge your submission within a day, evaluate it based on the stipulated policy, make a decision in two days' time, and if approved, execute the refund as per the time periods mentioned previously.

Key Reminders

  • Applications for refunds need to be expressed in writing
  • Regardless of the original currency used for payment, refunds will be processed in €
  • Acquiring travel insurance is highly suggested
  • Changes to this policy may occur, given a 30-day notice
  • Refunds are offered according to applicable taxes and stipulations

Getting in Touch

For any inquiries related to refunds or to make a refund claim:

Refund Affairs
OpenReferenceOutlet Marine Services Ltd.
Port de Monaco
Monte Carlo 98000
Monaco

Phone: +377 93 30 54 44
Email: [email protected]
Open: Monday–Friday, 9:00 AM – 5:00 PM

Last Revision Date: August 21, 2027

This refund policy is formulated to be equitable and intelligible. We urge you to inspect these terms diligently before booking and reach out to us with any inquiries.